Frequently Asked Questions

(Please click to see our responses; most topics are covered here.)

• Shipping & Payment Questions:
  • What will shipping cost?:
  • How should I pay for my eBay purchase?
  • When will my purchase ship?
  • When will my purchase arrive?
  • Can I combine purchases for a single shipment?
  • Which payment methods do you accept?
  • Do you require shipping insurance?
  • What shipping method do you use?
• Other Questions:
  • What is the condition of your books?
  • Is this the most current edition of this book?
  • What is your Returns policy?
  • Will you post positive feedback?
  • Does this book cover ___ (the subject of interest to you)?
  • How much is my (your unique item) worth?

Contact Us

Q: What is the condition of your books?

A: Unless a book ad is specifically marked otherwise, our books are new, never browsed, no seconds, no cosmetic blemishes, etc.

Q: Is this the most current edition of this book?

A: Yes. We only carry current in-print stock. We are a direct from the publisher retailer of reference books. Only the most recent editions are stocked, unless the book is specifically marked as a "scuff copy" in the ad.

Q: What is your Returns policy?

A: Video Game Guides: We’re sorry, but video game guides are non-returnable.
A: All Other Book Titles: If an item does not meet with your satisfaction for any reason, you are welcome to return it, subject to the following provisions:

1. You must notify us within 3 days of delivery you wish to return an item.
2. Returns must be shipped back (postmarked) within 7 days of delivery date.
3. Returns must be the exact same new, unused item we shipped you originally.
4. Refunds are for the final eBay purchase price only, less a 20% restocking fee.
5. Buyers are responsible for the cost of return shipping. Please remember returns should be shipped insured - we can't refund lost shipments.

Q: Will you post positive feedback?

A: Our software is configured to automatically post positive eBay feedback immediately upon payment for your purchase.

Q: Does this book cover _________ (the subject of interest to you)

A: I'm sorry, but we really can't respond to these types of questions. We're a deep discount operation; this requires a low overhead and limited staff. Time doesn't permit us to browse books on your behalf. Sorry!

Q: How much is my ________ (your unique item) worth?

A: I'm sorry, but time doesn't permit us to respond to these types of questions.

Shipping & Payment Questions:

Q: What will shipping cost?:

A: Please use the link on the description page.

Q: How should I pay for my eBay purchase?

A: Please use the link on the description page or wait for our detailed e-mail instructions. You are also welcome to call us to pay for your purchase via credit card.

Q: When will my purchase ship?

A: We ship on the next US Postal Service business day, Mon.-Fri.

Q: When will my purchase arrive?

A: Normal arrival time for standard shipping is 7-12 business days.

Q: Can I combine purchases for a single shipment?

A: Shipping can be combined thru our checkout (only) or by phoning us at 913-651-0600 during business hours. Purchases PAID separately thru eBay will SHIP separately.

Q: Which payment methods do you accept?

A: PayPal, Visa, Mastercard and Discover

Q: Do you require shipping insurance?

A: No, we do NOT require customers to pay shipping insurance.

• USA Customers: We use Delivery Confirmation Tracking for ALL shipments, and insure ALL high value shipments.
• International Customers: Global Express is the ONLY insured shipping method we offer. All other international orders ship WITHOUT insurance at the customer’s risk - we do NOT replace losses or damage.

Q: What shipping method do you use?

• A: For USA Customers: Our standard shipping method is US Postal Service Media Mail. Fed-Ex and US Post Office Priority shipping is available thru our checkout for an additional fee.
• A: For International Customers: US Postal Service only. Options:
1. US Post Office Global Priority Unpadded Document Mailer (NOT insurable)
2. US Post Office Priority boxed (NOT insurable)
3. US Post Office Global Express (insurance & tracking INCLUDED)
• US Post Office Global Priority Envelope: Books ship in an UNPADDED cardboard mailer supplied by the US Post Office. Most books 3 lb. or less will fit. Check the item description to see if Global Priority envelope shipping is available. Since there is NO padding, books shipped via this method sometimes have bumped corners upon arrival. Global Priority envelopes are NOT insurable and damaged books will not be replaced. This is generally the LEAST expensive way to ship internationally but the customer must bear ALL risk for damage or missing shipments.
• US Post Office Global Priority boxed & Global Express: Book purchases are shipped boxed. Combined shipping can only be done with Priority & Express. Global Express is recommended for expensive purchases, since this is our ONLY insured shipping option.